Delivery and Returns

Postage and packaging is £1.70 for UK and various different rates for international which you will see when you check out. Items are sent out via Royal Mail first class.

We offer free mainland UK delivery on orders over £29 (three adults masks or more)

 

How long will your item take to arrive?

 

Most items are made to order . We aim to send your item out in 3-5 working days, and please allow 7 days for arrival of your item. And please note during exceptionally busy times and during the pandemic dispatch times can sometimes be a little longer.

To check the progress of your order email support@brilliantmasks.co.uk. 

 

Returns

 

We want you to feel confident buying with us.

Please get in touch with us at support@brilliantmasks.co.uk if you have any queries about your product. We will always do our best to help.

For hygiene reasons we can only accept returns for items which are faulty or damaged.

To complete your return, we require a receipt or proof of purchase and the items must returned in their original condition with 14 days of dispatch. 

 

Refunds

 

Once your return is received and checked, we will send you an email to notify you that we have received your returned item.  We will then process your refund within 3 working days.

 

 

Our return address is

Brilliant masks.co.uk

Unit 9 Wheelforge Way,

Manchester, M17 1EH 

Tel: +44 161 8553961